Our services in detail

Damage & casualty surveys

When a vessel suffers an incident, we attend quickly to record the damage before repairs start and evidence disappears.

You receiveSurvey report with cause, extent, photographs and agreed repair cost.

• Collision, grounding, allision, fire and heavy-weather damage
• Hull and machinery breakdown, with cause analysis
• Repair specification, review of yard quotations and cost assessment
• Attendance during repairs and final inspection
• General average and salvage attendance

P&I and liability surveys

We act for P&I clubs and their correspondents to protect the member’s position from the first hours of a claim.

You receiveFactual report and recommendations for the club’s handling of the claim.

• Cargo claims and joint surveys with receivers
• Damage to quays, cranes, buoys and other fixed or floating objects
• Stevedore damage and crew-related incidents
• Pre-loading, hold cleanliness and hatch cover ultrasonic tightness tests

Condition & pre-purchase surveys

An independent view of a vessel’s real condition before you insure, buy or send it on a special voyage.

You receiveCondition report with defects ranked by urgency and estimated cost.

• Condition surveys for hull and P&I entry
• Pre-purchase inspection of ships, tugs and yachts
• Towage and voyage suitability surveys
• Review of class status and certificates

On-hire / off-hire condition

Joint surveys at delivery and redelivery give owners and charterers an agreed record and avoid disputes on hire.

You receiveJoint condition and bunker report, ready for hire settlement.

• Condition of holds, hatch covers, decks, cranes and lashing gear
• Bunker quantities remaining on board
• Photographic record signed by both parties
• Comparison between on-hire and off-hire findings

Cargo survey, damage & loss

We survey goods damaged or short-landed in transit by sea, road, air or rail, establish the cause and the quantity lost, and act to limit the loss, on behalf of cargo underwriters and Tunisian or foreign interests.

You receiveCertificate of average and survey report with cause, quantity and value of the loss, accepted by cargo underwriters.

• Outturn survey at discharge, at the warehouse or at the consignee’s premises
• Sea-water and condensation (ship’s sweat) damage, contamination, heating and stevedore damage
• Bulk, breakbulk, containerised and reefer cargo
• Check of packing, stowage, tallies and mate’s receipts against the bill of lading
• Notice of reserves to carriers, sampling and laboratory analysis
• Sorting, reconditioning and salvage sale to reduce the loss

Theft & loss investigations

When goods go missing, we trace them through the transport chain to find where the loss occurred and who is liable.

You receiveInvestigation report identifying the point of loss and the liable party.

• Review of seals, tally sheets, bills of lading, mate’s receipts and gate records
• Interviews with drivers, warehouse and terminal staff
• Reconstruction of the chain of custody
• Liaison with police and port authorities where needed

Container & loading supervision

Supervision on site prevents many claims before they happen.

You receiveInspection certificate and photo report for each operation.

• Container condition and stuffing inspections
• Quality and quantity control of goods
• Lashing and securing checks against the Cargo Securing Manual, including heavy lifts
• Loading and discharge supervision with daily reports

Draft & bunker surveys

Accurate figures for cargo quantity and fuel on board, measured to recognised methods.

You receiveDraft survey or bunker certificate with full calculation sheets.

• Initial and final draft surveys for bulk cargo, to the UN/ECE Code
• Ballast, fresh water and bunker tank soundings and ullages
• Bunker ROB with trim, list, density and temperature corrections
• Comparison with bill of lading and shore figures

Claims management on your behalf

We take over your average and dispute files so your teams can focus on their core work.

You receiveA single contact and a clear status for every open file.

• Registration and follow-up of each claim
• Collection of documents from all parties
• Instruction of surveyors and review of their reports
• Negotiation and settlement, with regular status reports

Recovery claims

After paying a claim, insurers and cargo owners can recover from the liable party. We build and pursue those files.

You receiveRecovered amounts, with a full file if the matter goes to court.

• Analysis of liability and applicable conventions (Hague-Visby, Hamburg, CMR, Montreal)
• Protection of time limits, letters of protest and notices of claim
• Claim presentation to carriers, terminals and their insurers
• Negotiation, and coordination with lawyers if litigation is needed

Training

Practical sessions led by working surveyors, based on real cases.

You receiveTraining adapted to your team, in English, French or Arabic, on site or at our office.

• Claims handling and protection of recourse
• Taking reserves and documenting damage on delivery
• Cargo care, packing and stowage
• Survey procedures for insurer and forwarder staff